Elevated Errors

Major incident Front-end Portal API Rest API HTTP API Webhooks
2021-11-22 07:54 BST · 4 hours, 37 minutes

Updates

Resolved

A fix has been implemented and is now working as expected. Our team is currently monitoring.

November 22, 2021 · 12:31 BST
Update

We are gradually restoring services over the next 30 minutes, we will update again on here once all services have been restored.

November 22, 2021 · 12:07 BST
Update

We are continuing to work on the issue with UKFast, a further update will be provided in 30 minutes.

November 22, 2021 · 11:09 BST
Update

The outage currently being experienced has been caused by an issue within our database cluster. Work is still continuing to resolve this as quickly as possible, a further update will be provided within 30 minutes.

November 22, 2021 · 10:28 BST
Update

The work to restore all services is still ongoing, a more detailed update will be provided within 30 minutes.

November 22, 2021 · 09:53 BST
Update

The issue has been identified and a fix is being implemented. A further update will be provided in 30 minutes.

November 22, 2021 · 09:17 BST
Issue

We’re experiencing an elevated level of errors and are currently looking into the issue.

November 22, 2021 · 08:15 BST

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